Frequently Asked Questions

General

  • Customers pay a one-off set-up fee, then a monthly subscription to use the INVIDA platform.

    We provide a standard subscription agreement that sets out the service you can expect from us, the ownership of your data and how we protect it, as well as the commercial and financial terms. We have a minimum subscription period of 12 months.

  • INVIDA is developed and supported from the UK.

    The platform is used to manage property in US, Canada, Europe, Hong Kong, and China as well as portfolios in the UK.

  • We aim to give cost certainty, but also flexible use of the platform:

    • Unlimited user accounts (we want the whole team to access the platform);

    • No transactional charges (we want to encourage use);

    • We avoid charges based on the amount of data uploaded or stored

    The scale and complexity of our customer’s property portfolios varies massively. In order to keep our pricing simple and transparent, we calculate your charges based on the scale of your portfolio (usually internal floor area).

  • Yes, Public Sector clients in the UK can procure their subscription to INVIDA through the UK Government’s Digital Marketplace G-Cloud 13 framework.

    Please contact us if you need any assistance, or to speak to our other clients that have experience using the framework.

  • No, the INVIDA platform is provided to you following a Software as a Service (SaaS) model. This means you just need a standard web-browser, access to the Internet, and a subscription to use the service.

    Mobile devices will be required if you wish to use the mobile apps that are included within your subscription. Remember you can also free-issue the apps to your supply-chain partners to use on their own devices.

  • Very much YES.

    All of the Invida team have worked in the property and facilities industry for many years. We understand the importance of getting systems set up correctly – from the outset having clear and shared goals and involving the right people in decision making and mobilisation.

    Part of our service is us working closely with you to collate any existing asset and maintenance data, and cleanse and import that data if necessary. We will consult with you, and guide you, on your required configuration of the system, and always be on hand to offer advice and training for the duration of your subscription.

    Your subscription gives you access to our technical support team during normal business hours.

  • Your subscription provides you with an unlimited number of user accounts. We will work with you during the onboarding phase to understand general numbers.

    You will be given an Administration account with tools that allow you to create and manage as many user accounts as you need.

    The subscription also allows for user accounts to be free-issued to third-party organisations such as service providers and contractors.

Technical

  • The INVIDA platform is hosted on secure servers by Amazon AWS.

    This gives Invida and its customers World-leading reliability, flexibility, scalability, performance, and security.

    We host client instances in Amazon data centres across the World and are flexible to reflect any client organisational preference.

  • No, each account we create for clients has its own client specific server instance and database providing segregation of your data and ensuring the processing performance of your instance of the platform is not impacted by any high-volume transactions being carried out by our other clients.

  • Client materials are stored on an SQL Server 2019 database, allowing for data to be easily exported in a standard format, as required. Persistent data storage is possible, and all data is backed-up with disaster recovery and resilience measures in place.

    We will work with you to put in place necessary archiving strategies, and any requirement to periodically export data.

  • The platform is available with 99.95% uptime.

  • Our web applications support standard web browsers including Microsoft Edge, Chrome, and Safari.

  • There are currently two INVIDA apps designed to interact with the INVIDA platform.

    Both the INVIDA Mobile and INVIDA Resolve apps are designed to operate on the Apple iOS and Android operating systems.

    The asset survey features are designed to operate on Apple iPads only.

  • Yes, we can integrate to other applications such as ERP and Finance applications, Building Automation and BMS, Room Booking or remote CAFM systems.

    We have a standard suite of prebuilt and documented JSON/RESTful APIs which can be used by clients, or third parties to interact with INVIDA.

    In addition, we are willing to work closely with customers or software providers to develop bespoke integrations where required.

  • Yes, the INVIDA platform supports single sign on (SSO).

    INVIDA can be configured to work with your organisations existing identity provider (IdP) using the most common technologies including SAML 2.0 and OpenID Connect.

  • INVIDA supports multi-factor authentication (MFA). MFA or 2-factor authentication (2FA) can also be achieved by configuring your existing SSO identity provider (IdP) for users to sign-in to the platform.

    Importantly, different strategies can be adopted for different user groups, including external partners or service providers.