Industry-leading Space, Asset and Service management software
INVIDA is an estates and facilities software platform, designed for the owners and operators of property portfolios of all type, size and complexity.
It is distinctly different from other IWMS and CAFM systems. We would love the opportunity to show you how and why.
Our solutions
Audit Reporting
Featured capabilities
-
The platform includes dedicated mobile apps that are used to carry out space and asset surveys and audits. The apps allow users to record or validate data on dynamic floor plans and schedules, with the option to scan QR and barcodes.
-
Our clients in all sectors are raising the standard of cleaning.
The platform includes mobile apps with cleaning audit checklists that support the data-driven approach set out in the National Standards of Healthcare Cleanliness 2021.
Pre-built checklist templates, dashboards and reports allow clients to quickly implement solutions and gain visibility of performance.
-
The quality and completeness of services delivered can be periodically audited using the dedicated mobile apps included within the platform.
Results can be reviewed, and any resulting actions assigned to the appropriate team or resource.
Performance can be linked to the KPI and SLA tools included.
Space Management
Featured capabilities
-
Our clients usually have dynamic, and often complex internal and external spaces within their property portfolio. INVIDA makes tracking, controlling, and planning easier and more informed.
-
Having the visibility of how spaces are being used, and by whom, helps our clients to better utilise the estate, be more responsive to the dynamic requirements of users, and ensure spaces deliver the performance and value required.
-
INVIDA is designed to be accessed by a wide range of groups including building users, visitors, staff, and external service providers as well as your estates and facilities teams.
Presenting space data in a very visual and intuitive way improves understanding and the quality of data, as well as the customer experience.
Compliance Management
Featured capabilities
-
The scheduling of periodic inspections and tests can be established to support the assignment and monitoring of compliance activities.
Intuitive interfaces allow those performing inspections and tests, whether internal or external service providers, to directly upload their results, and for review workflows to be followed.
-
Inspections and testing can often identify remedial work and general recommendations.
The platform includes tools to capture and prioritise such findings. Where required, follow-on actions can be raised and assigned to internal resources or external service providers.
-
Asbestos and other risk registers can be maintained within the platform, and reports, notes and photographs linked to various operational workflows.
Clients have the option to view asbestos and other risk data as overlays on site and floor plans to present data to users in a more graphical and intuitive way.
-
The platform includes tools to quickly build compliance dashboards to support the control, monitoring and sharing of performance and risk.
Asset Management
Featured capabilities
-
The scale and complexity of our clients’ property portfolios can make planning and prioritising large volumes of planned maintenance a challenge.
The platform assists in the building of planned maintenance schedules, and the allocation of jobs to multiple teams and external service providers.
INVIDA was the first platform to include an API integration with the SFG20 maintenance specification. This means SFG20 instructions are automatically available within the application for clients with an SFG20 licence.
-
Understanding the condition and performance of large volumes of dynamic assets makes the planning of renewal and replacement works difficult.
Our clients use INVIDA to automatically generate risk-based lifecycle plans, and use the tools within the platform to adjust those plans and create alternative scenarios that balance risk and affordability.
-
Integrating the platform with real time sensor data can improve the pro-active resolution of issues before they impact, identify energy and asset performance improvement opportunities, and better inform lifecycle planning.
-
By linking the risk profile of systems and assets to the operational significance of the spaces they serve, INVIDA users are able to better understand and identify the likelihood and impact of failures, and better plan and prioritise maintenance and investment.
Service Management
Featured capabilities
-
Our clients typically manage large volumes of service tickets covering all manner of requests and problem reporting.
The platform allows multiple ticket queues to be managed, essentially presenting the opportunity to set-up multiple helpdesks or service centres if required.
Intelligent tools detect duplicate or recurring issues and can learn about service responsibility and desired operational workflows to inform helpdesk teams and provide management insight.
-
Our clients use the platform to manage a wide range of services including maintenance, cleaning, security, porterage and IT.
Service tickets dynamically adapt to capture additional specific information depending on the nature of the request of issue being reported.
Service tickets can therefore be used to manage such things as incident/accident reporting and purchasing requests, as well as the more common reporting of problems.
-
Both planned and reactive work activity can be managed within the platform.
Jobs can be issued to internal and external resources and teams directly to mobile devices, via API integration, or simple email notification.
The mobile apps included in the platform can be issued to service providers if required without limitation or additional charges.
Job instructions can be set up to follow organisational or manufacturer specifications or aligned to sector or industry standards such as HTM or SFG20.
INVIDA was the first application to integrate directly with SFG20, meaning specifications are available directly within the platform for clients who use the standard.
-
INVIDA is designed specifically for end-user organisations to manage their internal teams and external service providers.
Service providers can be invited to work directly within the platform when carrying out work for clients.
Extensive tools manage the performance of potentially large numbers of service providers, allowing the scope, access permissions, provider-specific SLAs and operational workflows to be established and monitored.
Supplier documentation, such as risk assessments, method statements and insurance certificates can be managed, as well as training/awareness requirements, such as site inductions.
-
The platform includes a fully featured RFQ solution, that allows quote requests to be issued to one or multiple service providers.
Service providers receiving a RFQ can review the requirements online, including any supporting information, before responding with a quotation.
The solution ensures end-to-end visibility and control of the process, as well as driving efficiency.
-
Clients have the option to use the fully featured works authorisation and electronic permit to work solution included within the platform.
Those seeking general authorisation to work, or a permit can submit such requests directly to the platform. Multiple review/approval workflows can be set-up, and resulting permits issued and tracked.
Automatic detection of potentially conflicting requests and other scheduled activities taking place in the associated locations inform decision makers and those planning work.
Document Management
Featured capabilities
-
The platform can be used to store and manage large volumes of documents and media.
Uploaded documents are automatically catalogued and stored, making smarter searching, filtering, and sharing possible.
Clients can optionally invite external partners and service providers to upload and manage specific collections of documents and media.
-
It is possible to integrate your documents with various operational workflows, ensuring the organisation’s information is properly utilised to drive service performance.
Selected documents can be linked to automatically provide information to the point of use. Associated meta data is used to feed insights and inform decision-making throughout the platform.
-
Our clients often issue a large number of user accounts to staff, partners and building users as well as facilities and estates teams.
The uploading and sharing of information with such varied groups is possible due to the powerful role-based permissions matrix included within the platform.
-
The platform includes tools to assist with the management of the completeness, quality, and timeliness of documents.
It is possible to track information usage and receive feedback on the appropriateness and usefulness of documents or information.
-
Clients can control and monitor date-sensitive documents such as rental, lease and warranty agreements, highlighting when documents are due to expire or milestones such as lease breaks are approaching.
Automatic notifications can be sent to document owners to highlight when action is required.
-
When information is being shared with large groups of users it is important to ensure that version control is strictly managed. The INVIDA platform contains tools to assist with automated version control and archiving.
Our clients
The platform is used in many, diverse sectors. Every client has their own instance of the platform, but importantly they each subscribe to the same single version. This means no requirement for bespoke development, and nobody left behind on old versions of the software.
-
Healthcare
Hospital and ambulance trusts use INVIDA to ensure their property portfolios perform to the standards required by such critical and demanding environments.
-
Universities
Universities with large, and often complex and varied estates use INVIDA to provide the visibility and intelligence needed to respond to the dynamic needs of staff, students and visitors.
-
Museums and galleries
INVIDA is trusted to manage the buildings that house some of the World’s most significant and unique collections.
-
Retail and lifestyle
Our retail and lifestyle clients use INVIDA to manage large portfolios of outlets, shopping malls and leisure facilities, usually managing internal teams and networks of external service providers.
-
Workplace
INVIDA is used by our clients to deliver the high-quality commercial and hybrid workplaces demanded by their clients. INVIDA instances are used in some of the worlds largest buildings and property portfolios.
-
Manufacturing
Our manufacturing clients use INVIDA to drive efficiency and responsiveness in the facilities and teams that support production.
What makes INVIDA different?
-
Designed for end-users
Most IWMS and CAFM applications were originally created for contractors to manage their services.
INVIDA is designed to meet the needs of end-user organisations who want to control their own data and operational workflows.
Clients can optionally free-issue user accounts to multiple service providers and partners, with access permissions and scope tightly controlled.
-
Ease of implementation and use
The platform is designed to be rapidly deployed and easy to use.
Configuration of the platform is easy and powerful - so much so, that we do not need to do any bespoke development for our clients.
We are so confident at the ease at which the platform can be implemented and used, that we are happy to fix our set-up and ongoing support charges at our risk.
-
Features that are truly integrated
Many competing products on the market claim to provide an integrated solution. In reality, all too often the solution is a collection of disparate products acquired and re-branded over time.
INVIDA has been built as a single application that truly integrates our client’s data with the breadth of their operational workflows.
-
Truly Software as a Service (SaaS)
INVIDA is provided as a true SaaS model – not just a hosted server in the cloud as many of our competitors consider SaaS.
Foremost you are buying a service from us as well as a fantastic software application.
Our aim is for our team to become an ongoing part of your team. That means we do not charge you for things like creating new reports or supporting you when you want to improve the configuration and your use of the application. That is all included in your fixed monthly subscription charge.
-
No bespoke development
For each of our clients we host a segregated instance of INVIDA, but importantly all clients are on the same single version of the software. This produces many benefits, including:
• Easy to support (reflected in our pricing)
• Increases the amount of testing each instance receives - improving performance and reducing bugs
• Quick to switch on new feature options for you
• Every hour spent developing new features potentially benefits all customers
INVIDA is designed to be quickly configured to reflect specific customer requirements. This means no bespoke development that in other products will leave you stranded on an old, unsupported version, or having to re-invest to have a similar ‘configuration’ to upgrade a later version.
-
Pricing and value
We aim to provide cost certainty, but also flexible use of the platform:
• Fixed charges (based on the size of your portfolio and chosen modules)
• Unlimited user accounts (we want the whole team, including service providers, to access the platform)
• No transactional charges (we want to encourage use)
• We avoid charges based on the amount of data uploaded or stored
The only time we will charge for development is if you need the software to do something completely outside the scope of what it is designed to do. Even then, we will consider whether such features would be a general enhancement to the platform that other clients would welcome.
